In addition to the chat feature, the new free 'Carnival Hub' app is designed to provide guests with a convenient, at-a-glance view of the Carnival Breeze's many shipboard facilities and features along with updates on events and happenings taking place on board. The app also features deck plans of the ship, itinerary details as well as real-time information on guests’ shipboard account balance.
The app is currently available on Apple and Android stores, for guests sailing on the Carnival Breeze. The innovative app is planned to be rolled out fleetwide within the next 18 to 24 months.
Gus Antorcha, Carnival’s senior vice president of guest commerce, commented:
"Consumers expect a high level of connectivity even while on vacation and these new enhancements provide our guests not only with helpful tools for getting the most out of their cruise but also a convenient and cost-effective way for keeping in touch with their family and friends while on board."
The social media package is unique in that it allows guests a convenient, flexible and highly affordable option for updating their favorite social media pages during their cruise at one low price.
Gus Antorcha, further went on to say:
"We recognize the increasingly important role that technology plays in people’s daily lives and the launch of this application and new Internet packages provides us with a strong platform for introducing additional innovations and ways to use technology to enhance our guest experience even further."
Gabriela Gonzalez, Carnival’s vice president of guest technology and photo, said:
"In creating both the Internet plans and the app, we spent a lot of time listening to our guests to understand their needs and develop these products accordingly. While we trusted the plans and the app would be well received, we are stunned by how quickly and widely they have been embraced during the pilot period. We’re excited to bring these innovations to more ships over the coming months while we continue to work to make them even better."